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Corporate Information

SnowyPeak Ltd and brands Untouched World™ and Merinomink™ are proudly NZ owned, 155 Roydvale Avenue, Burnside, Christchurch, New Zealand. For more information about Snowy Peak Limited, visit www.snowypeak.com or call 0800 357 759 (New Zealand) or +64 3 357 3759 (International).

Terms of Sale

This website ("site") is operated by Snowy Peak Ltd Trading as SnowyPeak Ltd and brands Untouched World™ and Merinomink™ (referred to in these terms of sale as "we", "us or "our"). These terms of sale apply to your purchase of products and / or services via our site, as the context requires.

Terms of Service

  • You acknowledge that you have read, understood and accepted these Terms of Service below and the Privacy Policy, and agree to be bound by them.
  • Your continued use of the Site after the Terms of Service or the Privacy Policy have been changed indicates your acceptance of those changes.

Please note that your use of this website constitutes your agreement to follow and be bound by these terms. This agreement is effective unless terminated by either you or SnowyPeak Ltd and brands Untouched World™ and Merinomink™, which you may do by contacting us at any time. If you fail to comply with any term or condition given below, please be aware that SnowyPeak Ltd and brands Untouched World™ and Merinomink™ can deny you access to this site, and other sites owned by Snowy Peak Limited, without notice. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ reserves the right to change the terms that govern your use of this site at any time. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ websites are provided for the personal use of our customers. You are responsible for your use of this site, and may not authorise others to use the service. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ reserves the right to refuse any order you place with us. We reserve the right to limit or prohibit sales to resellers or distributors. In the event we cancel your order, we will notify you by contacting you via email/phone number provided at the time the order was made. All materials including images, illustrations, designs, icons, and photographs, written and other materials that appear as part of this site are copyrights, trademarks and other intellectual property owned and/or controlled by SnowyPeak Ltd and brands Untouched World™ and Merinomink™. You may not download, reproduce, publish, modify or otherwise use, in whole or in part, any of the content of this site without the express written consent of SnowyPeak Ltd and brands Untouched World™ and Merinomink™.

Site Content

All the content, products and services described or depicted on this site are subject to change at any time. We may amend, add to, move or delete portions of this site without notice. The inclusion of any product or service on this site does not imply or warrant that these products and services will be available at any time. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ makes every effort to accurately display the attributes of our products. Occasionally there may be information on the site that contains inaccuracies or omissions. We reserve the right to correct these inaccuracies and/or omissions without notice. Please note that the actual colour of garments you see on your screen will depend on your individual computer monitor. We cannot guarantee your monitor will display the colour of SnowyPeak Ltd and brands Untouched World™ and Merinomink™ garments accurately. We apologise for any inconvenience this may cause.

Pricing

All pricing is correct at the time of publication. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ reserves the right to alter prices for any reason. If this should happen after you have ordered a product, you will be contacted prior to our dispatch centre processing your order.

Purchasing Outside New Zealand

For international orders, please be aware that you will be responsible for any applicable duties, taxes or other charges that occur when your products are delivered. It is your responsibility to ascertain and obey all local and international laws in regard to the possession, use and sale of any item from this site.

Communications from SnowyPeak Ltd and brands Untouched World™ and Merinomink™

By registering on this site, you agree that SnowyPeak Ltd and brands Untouched World™ and Merinomink™ may send you electronic mail regarding amendments and updates to this site, information about any products and services, or for any other appropriate purpose. You agree that SnowyPeak Ltd and brands Untouched World™ and Merinomink™ may use your information for marketing and promotional purposes. For more information on the use of your information, please view our Privacy Policy. 

Indemnification

By using this website, you agree to defend, indemnify and hold SnowyPeak Ltd and brands Untouched World™ and Merinomink™ proudly NZ owned and operated by Snowy Peak Ltd harmless from any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of this site.

Disclaimer

This site and all content, material and products of the site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of merchantability or fitness for a particular purpose. We assume no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer, telecommunication equipment, or other property caused by, or arising from, your access to, use of, or browsing this site, or downloading of any materials from this site. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ shall not be responsible for any damages of any kind whatsoever related to your use of this site or products purchased through this site. You agree that your use of this site is solely at your own risk.

Privacy Policy

SnowyPeak Ltd and brands Untouched World™ and Merinomink™ respects your privacy. To make your shopping experience easier for all of us, we need to collect information such as your name, email address, billing details and credit card number so that we can process and fulfil your order, and contact you if needed.

SnowyPeak Ltd and brands Untouched World™ and Merinomink™ may use this information to send email or regular mail to you about our products and services and promotions that may interest you. We may also review your information and the information of other customers to help us to analyse trends and purchasing patterns and preferences. We may share your information among our brands, and under certain circumstances, with third parties with whom we have partnered to offer a particular product or service. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ will never sell or give out your information to anyone else. By using our site, you are agreeing to let us collect and use your information as described above.

In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we may on occasion supplement the Personal Information you submit to us with information from third-party sources. For example, we may supplement your contact information with address information provided by Postal or Courier Services or their agents to qualify your information and prevent errors in our database. We may supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information in order to make it more likely that any marketing communications we send will be relevant and of interest to you. You may find a list of any third-party sub processors that we use to process information here:

  • Equifax
  • New Zealand Post

Updating your personal information and opt out

SnowyPeak Ltd and brands Untouched World™ and Merinomink™ only wants to communicate with you if you’re happy to hear from us.

If you’d prefer to "opt out" of receiving promotional emails and updates from SnowyPeak Ltd and brands Untouched World™ and Merinomink™, you can unsubscribe via:

  • Clicking on the unsubscribe link included in all emails.
  • Logging into our site and managing your email preferences at the bottom of our ‘My Account’ page.
  • Informing us via our contact page

The choice to opt out of and manage these communications is also generally also available during the sign-up process.

We may still contact you when there are changes to our Terms of Service including our Privacy Policy as applicable.

In addition, we will still send you service-related emails including, but not limited to, account registration emails, order confirmation emails, shipping related emails, and emails automatically triggered by actions you took on the site.

Generally, you may not opt-out of these communications, which are not promotional in nature however if you wish not to receive them, you have the option of deactivating your account.

If you have any questions or concerns about this policy please do not hesitate to contact us. We’d love to hear from you.

Security Policy

SnowyPeak Ltd and brands Untouched World™ and Merinomink™ uses electronic, physical and managerial safeguards to protect the security and privacy of your personal information. We use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server, check for the unbroken key or closed lock symbol in the bottom left hand corner of your browser. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. If you aren’t comfortable with the security of our online store, please feel free to contact us to place an order with us by email or telephone. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ will never request your password, user name, credit card information or any other personal information through email. If you receive an email that looks like it is from SnowyPeak Ltd and brands Untouched World™ and Merinomink™ requesting personal information, please do not respond.

Data retention

We will retain your information for as long as your account is active. Your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, please contact us. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What cookies/tracking technologies do we use?

A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

Why do we use cookies/tracking technologies?

They help us to do great things like operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.

There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.

Our Cookies

Below is a list of cookies that we use on our websites and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.

ASP.NET_SessionId (Essential)
Preserves the visitor's session state across page requests.

JSESSIONID (Essential)
Preserves the visitor's session state across page requests.

SiteEntry (Essential)
Stores the page you viewed on our website.

citrix_ns_id (Essential)
Content delivery ID to enhance your experience (e.g., by speeding up load times)

iSAMS (Essential)
Preserves the visitor's session state across page requests.

iSAMSShopper (Essential)
Preserves the visitor's session so that we can personalise your site experience across page requests.

Third party cookies

New Relic (Essential)
To monitor and improve our website performance. Assist us in giving our users the best experience through website performance monitoring.

Google Analytics (Analytics)
Google Analytics uses cookies to help us analyse how our users use our websites and services. You can find out more about this service and how Google uses your data at http://www.google.com/analytics and www.google.com/policies/privacy/partners/

Facebook (Social Media/Advertising)
We use Facebook as a medium to talk to customers and to measure the effectiveness of campaigns

LinkedIn (Social Media/Advertising)
We use LinkedIn as a medium to talk to customers and to measure the effectiveness of campaigns

Twitter (Social Media/Advertising)
We use Twitter as a medium to talk to customers and to measure the effectiveness of campaigns

Pintrest (Social Media/Advertising)
We use Pintrest as a medium to talk to customers and to measure the effectiveness of campaigns

DoubleClick (Social Media/Advertising)
We use DoubleClick to help manage our digital marketing activities

Affiliate Links (Social Media/Advertising)
We use Affiliate link cookies to help manage our digital marketing activities

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.

How can you control cookies?

You can accept or reject cookies by using our site cookie control or amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all if you decide to reject our cookies.

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:

Google Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Internet Explorer
https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari
https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Social Media

We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this statement and we also apply any additional restrictions imposed by the source of data in accordance with our obligations and the social networks privacy policy and terms of service. These links are provided for information purposes only, refer to each of the social media platforms that you may use for terms and conditions and privacy policy updates.

Facebook:
https://www.facebook.com/about/privacy/update
https://www.facebook.com/legal/terms/update

Instagram:
https://help.instagram.com/519522125107875?helpref=page_content
https://help.instagram.com/581066165581870?helpref=page_content

Twitter:
https://twitter.com/en/tos#update
https://twitter.com/en/privacy#update

Pinterest:
https://policy.pinterest.com/en/terms-of-service
https://policy.pinterest.com/en/privacy-policy

Google+:
https://www.google.com/intl/en_nz/+/policy/content.html
https://policies.google.com/privacy

LinkedIn:
https://www.linkedin.com/legal/privacy-policy
https://www.linkedin.com/legal/user-agreement

Information for Minors

You must be over 16 years of age to purchase from us. SnowyPeak Ltd and brands Untouched World™ and Merinomink™ do not target or intend to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of 16 without parental consent. If, following notification from a parent, guardian or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

Questions or Comments

If you do not understand any of the terms and conditions listed above, or if you have any questions or comments regarding these terms and conditions, please contact us.

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